Assessor Resource

TLIP2030A
Conduct courier/delivery cash transactions

Assessment tool

Version 1.0
Issue Date: May 2024


Work must be carried out in compliance with the relevant codes and regulations concerned with the conduct of cash transactions during the collection and delivery of valuables, secured products, documents and materials.

Work is performed under general supervision. It involves the application of the basic cash transaction principles, routine procedures and regulatory requirements to conduct cash transactions as part of courier/delivery operations.

This unit involves the skills and knowledge required to conduct courier/delivery cash transactions, including establishing price with customers, conducting transactions safely and securely, and recording transaction details. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and requirements related to the conduct of transactions within courier operations

Relevant OH&S procedures and guidelines

Risks and hazards when carrying out cash transactions and related precautions to control security threats

Operational procedures for the conduct of cash transactions with customers in the courier industry

Contingency planning relating to managing and controlling security threats

Implications of financial regulations and codes of practice

Requirements of courier work systems/operations and relevant equipment

Typical problems that can occur when conducting courier and delivery cash transactions and appropriate action that can be taken to prevent or solve them

Required skills:

Communicate effectively with others when conducting courier and delivery cash transactions

Read and interpret instructions, procedures and information relevant to the conduct of courier and delivery cash transactions

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of courier and delivery cash transactions

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting courier and delivery cash transactions

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when conducting courier and delivery cash transactions in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when conducting courier and delivery cash transactions

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of courier and delivery cash transactions

Apply relevant agreements, codes of practice or other legislative requirements

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use equipment, processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Hazards may include:

vehicular and pedestrian traffic

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

other employees and supervisors

union representatives

industrial relations and OH&S specialists

management

other professional or technical staff

local government authorities

Transactions may involve:

coins and notes

Cash transactions and completion of related transaction records are undertaken in accordance with:

workplace policy and procedures

Communication may include:

mobile and fixed phones

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

firearms

two-way radios

Information/documents may include:

workplace procedures and policies

job specifications

relevant manufacturers specifications and instructions for the use of transaction equipment

operations manuals

induction documentation

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice and regulations concerning cash transaction

award, enterprise bargaining agreement, other industrial arrangements

relevant standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

regulatory requirements for conducting cash transactions

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory OH&S regulations and legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Cost of delivery/operation is confirmed with customer 
Customer queries are answered courteously and accurately 
Pricing structure is explained within workplace guidelines as required 
Bill/invoice is presented to customer 
Cash handed to courier/deliverer is checked and securely stored 
Change is given in appropriate denomination coins/notes 
Rounding of price is undertaken within workplace policy 
Appropriate security measures are taken when carrying out the cash transaction in accordance with workplace procedures 
Invoice/bill is receipted or receipt provided to customer in accordance with workplace policy 
Record of transaction is made and kept 
Records at base are updated upon return to reflect transactions 

Forms

Assessment Cover Sheet

TLIP2030A - Conduct courier/delivery cash transactions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIP2030A - Conduct courier/delivery cash transactions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: